WANDA M. COSTEN, Executive Director of the School of Hotel & Restaurant Management at Northern Arizona University, earned her Ph. D. in sociology from Washington State University. Dr. Costen has taught courses in strategy, human resources, organizational behavior, introduction to hospitality, employment law, and diversity. Dr. Costen’s research interests include racial and gender inequality in organizations, women and leadership, strategic human resources, managing diversity, and ethnic minority student experiences. Dr Costen has shared her knowledge on what organizational behaviour is, how the changing of the leader can change the culture of a company and about communication, group processes and leadership.

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