Susan is an innovation expert, speaker, facilitator and trainer. She teaches a popular course in creative thinking at Harvard University, as well as being a senior faculty member at the annual Creative Problem Solving Institute, the largest and longest-running innovative thinking conference in the world. She was a keynote speaker at the NASA John F. Kennedy Space Center Innovation Expo, and is a frequent lecturer and trainer in creativity and innovation across the U.S. and around the world. She has spoken at conferences and led creative meetings in places as diverse as South Africa, Italy, South Korea, Sweden, the U.K., China, France, Brazil, Mexico, and Greece. Some of the world’s largest corporations call on Susan to consult with them on on innovation initiatives, strategy, and culture. She has particular expertise in leading customer-centered innovation. Clients include Georgia Pacific, PPG, Johnson & Johnson, Kellogg, Kashi, PetSmart, Frito-Lay, Novartis, Pizza Hut, AstraZeneca, Procter & Gamble, HGTV, Quaker Oats, and Bank of America, among others. In previous roles as a corporate leader, Susan spent 13 years creating new products and businesses for Gatorade, Hasbro Toys, Sunbeam Appliances,Fruit of the Loom, Quaker Rice Cakes, Calgon, Sucrets, and Kibbles ‘n Bits. Susan is active on the international board of the Creative Education Foundation, a not-for-profit focused on bringing out the creative genius in everyone, by giving them the tool sets, skill sets, and mindsets of deliberate creativity. She is also a volunteer mentor with Take Stock in Children, a program designed to enable disadvantaged youth to break out of the trap of poverty. Susan has shared her knowledge on training customers on creative thinking, divergent and convergent thinking, make long lists, suspend judgment and choose which ideas are good and can be kept.

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